Q.1 How do I access the BB CE8System?
You can clik on "Log into myBlackboard CE8" at the upper right hand corner of this page. The direct link to the website is: http://blackboard.kean.edu. Instructors and Students alike will need to use their Kean KEANGoogleMail userID and Password to login.
Q.2 Why do we have 3 different WebCT servers running?
WebCT 4.1 is our legacy WebCT system which is reaching to the end of its lifecycle. We decided to move on to the newer platforms of WebCT. Since the transition from WebCT 4.1 to CE6 or CE8 was complicated at the administration level, we decided to run a Pilot/Test program for WebCT/Blackboard CE6 system. Now we have the production system (BlackBoard CE8) ready, we are no longer using the Pilot/Test environment to host live classes. Only demo and training courses for Instructors will be held to WebCT CE6 system from now on. WebCT 4.1 will be decomissioned after Summer II 2009 and we will be left with the Blackboard CE8 as our live, production server; and CE6 system as our sandbox/test environment.
Q.3 I do not know my Kean Email ID/Password. What should I do?
If you do not know your Kean KEANGoogleMail ID or Password, please visit Office of Computer and Information Services (OCIS) Helpdesk, located at CSS-113 to retrive your KEANGoogleMail userID and password. OCIS Helpdesk can be reached via phone at 908-737-6000 M-F 8:30 AM - 10:30 PM. KEANGoogleMail userID and initial password is mailed via standard post to Newly admitted students or newly appointed faculty/staff's home address on file.
Q.4 I forgot my password. What should I do?
If you have forgotten your Kean KEANGoogleMail Password, please visit Office of Computer and Information Services (OCIS) Helpdesk, located at CSS-113 to reset your KEANGoogleMail password. OCIS Helpdesk can be reached via phone at 908-737-6000 M-F 8:30 AM - 10:30 PM.
Q.5 Why I am getting a Java Error?
As soon as you login to Blackboard CE8 or CE6 system, it checks for a specific version of Java in your computer. For proper functionality, Blackboard heavily depends on this specific version of Java (JRE 126.96.36.199 - 1.6.0). Until you prepare your pc with the correct verison of Java, you will keep getting this error message. Please refer to the steps on Home page to fix your Java.
Q.6 Why I am getting a Browser Incompatibility Error?
Blackboard tests their products on a handful of browsers and certifies which version of what browser is compatible with BlackBoard software systems. There are certain browsers out there that do not meet the requirements for BlackBoard CE8/CE6 suites. As soon as you login, BlackBoard CE8/CE6 system checks for browser compatibility and if the browser is detected incompatible, an error message is generated. Please use the certified browsers to avoid such situation. Please refer to the steps on Home page to get a list of supported browsers.
Q.7 How do I change my BlackBoard CE8/CE6 password?
BlackBoard CE8/CE6 is an integrated system which relies on your Kean KEANGoogleMail ID and password for authentication. So you dont have a separate password for these systems. Changing your Kean KEANGoogleMail password means you will have to use the updated password to get in to BlackBoard CE6/CE8.